COURSE OVERVIEW
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you’ll gain the knowledge and skills to make sure customers’ expectations are met within the selling of products and provision of services. This course will enhance your ability to handle customer and client interactions confidently by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty.
WHO SHOULD ATTEND?
- Customer service staff
- Line managers
- Sales professionals
- Business owners
COURSE INSTRUCTOR:
Muhammad Adnan Sohail – based in Dubai – is a seasoned learning and career consultant. He has over a decade experience advising individuals for education, career and professional development. He has worked with Forbes top companies and multinational organizations across the UAE, Saudi Arabia, Qatar, Oman, India and in Pakistan – to develop human capital through corporate training and advises for business growth.
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